36bd's Privacy Policy
Your personal information is completely safe with us. How we collect, store, and protect your data — everything is explained here transparently.
Introduction & Scope
36bd ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy explains what information we collect when you use the 36bd website, how that information is used, and how we protect your privacy.
This policy applies to all services, products, and digital platforms of 36bd. By using our website or registering an account, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy should be read alongside our terms and conditions. Both documents together form the basis of the legal relationship between us and you.
What Information We Collect
Identity Information
Name, date of birth, national ID number, and other personal details provided during account registration.
Contact Information
Email address, mobile number, and information about your preferred method of contact.
Financial Information
Deposit and withdrawal transactions, payment method details (bKash, Nagad, Rocket, Upay, bank transfer).
Automatically Collected Information
When you use 36bd, certain information is collected automatically, including:
- Your device's IP address and device identifier information
- Browser type, version, and operating system
- Time and date of site access and your browsing patterns
- Log information about which pages you visited and how long you stayed
- Information collected through cookies and similar tracking technologies
- Gameplay history, bet amounts, and records of outcomes
Information Received from Third Parties
To ensure service quality and prevent fraud, we may sometimes receive verification information from trusted third parties. This information is always processed in compliance with applicable law.
How Your Information Is Used
Service Provision and Management
36bd uses your information for the following purposes:
- To create, verify, and manage your account
- To process your deposit and withdrawal transactions
- To provide uninterrupted gaming services on the platform
- To deliver information about bonuses, promotions, and rewards to you
- To provide customer support at your request (via 24/7 live chat and email)
Security and Compliance
We also use your information for the following security purposes:
- To prevent fraud, money laundering, and other illegal activities
- To ensure the security and integrity of the platform
- To meet applicable legal obligations
- To ensure age verification (for users aged 21 and above only)
- To enforce responsible gaming policies
Service Improvement
We may use anonymised or aggregated data to improve the overall user experience, introduce new products and features, and analyse platform performance. No personally identifiable information is used in this context.
Data Storage and Security
Security Technology
36bd follows industry-standard security practices to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which encrypts all data exchanged between your browser and our servers. This prevents any third party from gaining unauthorised access to your information.
Our servers and data storage systems are protected by high-grade firewalls and anti-intrusion systems. Potential vulnerabilities are identified and resolved through regular security audits.
Data Retention Period
We retain your information for as long as it is necessary to provide our services or as required under legal obligations. If you request that your account be closed, we may retain your information for the period necessary to meet applicable legal obligations.
When information is no longer needed, we delete or anonymise it securely and permanently so that no individual can be identified from it.
Employee Access
Only those 36bd officers or employees who strictly need access to your personal information for service delivery purposes will be permitted to access it. All employees are bound by strict confidentiality agreements and receive regular training on data protection.
Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser or on your device. 36bd uses the following types of cookies:
- Essential Cookies: For the basic functionality of the platform, such as maintaining login sessions. Without these, the site cannot function properly.
- Functional Cookies: To remember your preferences and settings, such as language preferences and display options.
- Analytics Cookies: To collect information about platform usage, which helps us improve our services.
- Security Cookies: Used to detect and prevent fraudulent activity.
Cookie Controls
You can control or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some parts of the platform from working properly. The method for changing cookie settings varies by browser — please refer to your browser's help guide.
Sharing Information with Third Parties
When We Do Not Share Information
36bd never sells, rents, or transfers your personal information to third parties for commercial purposes without your permission. Your privacy is our highest priority.
Circumstances Where Information May Be Shared
We may share information in the following limited circumstances:
- Service Providers: Trusted partners who assist with activities such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and customer support — all of whom operate under strict confidentiality agreements.
- Legal Obligations: To comply with legal orders or directives from courts, regulatory bodies, or government authorities.
- Fraud Prevention: With relevant authorities to assist in investigating fraud, money laundering, or other illegal activities.
- Business Transfers: In the event of any merger, acquisition, or asset sale involving 36bd — users will be notified in advance in such circumstances.
International Data Transfers
For technical service requirements, your information may sometimes be processed outside Bangladesh. In such cases, we ensure that the standard of data protection is at least equivalent to or higher than the standard described in this policy.
Your Rights and Choices
Right to Access Information
You may at any time request a copy of the personal information held by 36bd. We will respond to your request within a reasonable time.
Right to Correct Information
If you believe that the information we hold about you is inaccurate or incomplete, you may request a correction. We will update it as soon as possible.
Right to Erasure
Within the limits of legal obligations, you may request that your personal information be deleted. For active accounts, some information may need to be retained for legal reasons.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted. In this case, we will only store the information and not process it — unless there are legal grounds to do so.
Right to Data Portability
You may request your information in a commonly used and machine-readable format, which you can use with another service.
Right to Withdraw Consent
Where information is processed on the basis of your consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal will remain valid.
Protection of Minors
36bd provides services only to users aged 21 and above. We do not intentionally collect any personal information from minors. An age verification process is followed at the time of account registration.
If we become aware that a minor has used our services and provided information, we will immediately close that account and delete all related information.
If parents or guardians suspect that their child has registered on our platform, please contact us at: [email protected]
Policy Changes and Updates
36bd may update this privacy policy from time to time. This is necessary to keep pace with changes in business practices, technology, or legal obligations.
For any significant changes, we will publish a notice on the platform and/or notify you by email. Continued use of the platform after changes have been made will be taken as your acceptance of the new policy.
We recommend that you visit this page regularly to stay updated on our current privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The 36bd customer support team is available in both Bengali and English, 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: 24/7 direct support through the platform
We may need to verify your identity before completing the investigation related to your request. This is to ensure that only you receive your own information.
Related Pages
To learn about our complete legal framework, see the pages below:
- Terms & Conditions — Full terms of platform use
- Responsible Gaming — Safe and healthy gaming guidelines
- About Us — Learn more about 36bd
- FAQ — Common questions and answers